Terms & Conditions, Returns, Order Enquiries, Contact and Postage Information: 1. Multiple Parcel Deliveries: All items in our store are sourced from various businesses within our collaborative network across Australia. As a result, when purchasing multiple items, your order may be dispatched in multiple parcels from different locations. To keep things simple our postage cost's are already included in our item's listed prices. 2. Handmade or Customised Orders: Upon placing an order with us, please allow up to 10 days for your items to be handmade or customised before they are dispatched by our collaborative partner. We adhere to standard post times for delivery of 5 to 10 days. 3. Post Confirmation Email: Once your order has been confirmed as dispatched by our collaborative partner, you will receive a post confirmation email from 11:11 Hour. However, please note that once an order has been posted, 11:11 Hour is not liable for any missing or damaged parcels and it is the responsibility of the collaborative partner for each item. ​ 4. Returns Policy: We do not offer monetary returns for change of mind. It is important to read all product information thoroughly or contact us with any questions before making a purchase. In some cases, our collaborative partner may offer an exchange if the item is deemed faulty at their own discretion and in accordance with Australian Consumer Law. ​ 5. Enquiries and Contact: For enquiries regarding returns, postage, or exchanges, please refer to our Collaborative Partner List available here on our website "Contact > Returns, Order Enquiries & Contact." Each product listing also contains information on how to get in touch with the respective collaborative partner. 6. Liability: 11:11 Hour acts as a facilitator for Australian small and medium businesses to showcase their exclusive range of offerings. While we strive to provide excellent service, we cannot be held liable for issues arising from individual orders or deliveries. ​ 7. Supporting Australian Businesses: We appreciate your purchases and support. Every purchase made through our collaborative partners contributes to sustaining this initiative. Each purchase brings joy to our collaborative partners and helps us continue funding the initiative to support Australian businesses. By proceeding with your purchase, you acknowledge and agree to abide by the terms and conditions outlined above. If you have any questions or concerns, please do not hesitate to contact us or our collaborative partners for assistance.